Shipping policy
Shipping & Delivery Policy
📦 Shipping & Delivery Services
We understand that you want to receive your orders quickly and reliably. Therefore, our order processing operates from Monday through Saturday, and we offer standard shipping services for all products.
Free Shipping
Order Cut-off Time: 00:00 (GMT-08:00 North American Pacific Standard Time)
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–7 business days
Under normal circumstances, orders typically arrive within 7–10 business days; the exact delivery time depends on your shipping address.
🔍 Order Tracking
Once your payment has been confirmed and your order has shipped, you will receive a shipping confirmation email containing your order tracking number.
You can use this information to track your package's logistics status every step of the way until it reaches its destination.
❗ Out-of-Stock Items
We strive to ensure that all items remain in stock. However, in rare instances, individual items may be temporarily out of stock.
If an item you ordered is out of stock, we will notify you via email. You may choose one of the following options:
Exchange for a different item
Wait for the item to be restocked
Cancel the order
✏️ Order Modifications & Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible.
Given that most orders are processed within 1–3 business days, we strongly recommend submitting any modification or cancellation requests at your earliest convenience.
⚠️ Please Note:
Requests for order modifications or cancellations are considered officially effective only after you have received a confirmation email from us.
If your order has already shipped, we may charge a 10% cancellation fee to cover incurred shipping and logistics costs.
⚠️ Damaged Items
We take great care when packaging orders; however, items may occasionally sustain damage during transit.
If you receive a damaged item, please ensure you do the following:
Record a complete unboxing video
Contact us within 24 hours of receiving the item
Retain all original packaging materials
Upon verification, we will arrange for a replacement item to be sent to you or provide another appropriate solution. 📞 Customer Support
If you have any questions or concerns regarding your order, please contact us via the following methods:
📧 Email: support@dentalzirconiablock.net
📞 Phone: +86 189 2842 6341
⚖️ Disclaimer and Limitation of Liability
Please note that the terms and conditions outlined above are limited to the content explicitly listed on this website.
To the fullest extent permitted by applicable law, we shall not be held liable for any of the following losses arising from the use, misuse, or performance of our products:
Indirect losses
Special losses
Consequential losses
Loss of profits, data, or business
Regardless of whether such losses arise based on contract, tort, negligence, or any other legal basis.
This limitation of liability clause does not affect your statutory rights under applicable consumer protection laws.